Terms of Service

Last updated: November 8, 2026

These Terms of Service ("Terms") govern your use of the LeafWho website at leafwho.com and the LeafWho web app (together, the "Service"), provided by Scalero LTD ("we", "us", "our"), Levi Eshkol 100, Tel Aviv, Israel. By using the Service or buying a subscription, you agree to these Terms.

1. The Service

LeafWho is a plant identification app. You photograph a plant and the Service suggests what it is, with a confidence score, look-alikes, AI-generated care and safety notes, a personal plant collection and a guided series of plant missions with game features such as XP, levels, streaks and medals. "Sprig" is an illustrated character, not a real person, and the Service does not include one-to-one advice from a horticulturist, vet or doctor.

2. General information, not professional advice

The Service provides general plant information. Identifications, care schedules, toxicity notes and plant-doctor suggestions are produced automatically by third-party identification services and AI models and may be wrong or incomplete. Never eat, or let a child or pet eat, any plant based on information from the Service. If a person or animal may have swallowed a plant, contact poison control or a vet immediately. We do not guarantee any particular result.

3. Eligibility and account

You must be at least 18 years old to buy a subscription. You are responsible for keeping your login email secure and for all activity under your account.

4. Purchases and our reseller

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns related to payments. Your purchase is also subject to Paddle's Buyer Terms.

5. Subscriptions and automatic renewal

Subscriptions are sold for a fixed period (4, 12 or 24 weeks). An introductory price applies to your first period, as shown before checkout. Unless you cancel, your subscription renews automatically at the end of each period at the renewal price shown at checkout, and you authorize the charge to your payment method. Prices may include or exclude tax depending on your location; the final price is shown before you pay. We email you a reminder 3 days before each renewal.

6. Cancellation

You can cancel anytime in one click at leafwho.com/cancel or from your account, through the link in your Paddle receipt, or by emailing support@leafwho.com. Cancellation takes effect at the end of the current billing period, and you keep access until then.

7. Refunds

Refunds are handled under our Refund Policy, including our 30-day money-back guarantee.

8. Fair use

To keep the Service fast for everyone, identifications and plant-doctor checks have generous daily limits that are shown in the app if you reach them.

9. Price changes

We may change subscription prices. We will notify you before a price change applies to your next renewal, and you can cancel before it takes effect.

10. Your data and photos

You keep ownership of the photos and information you add ("Your Data"). You give us a limited license to store and process Your Data, including sending photos to our identification and AI providers, only to provide the Service to you. We do not sell Your Data or show it to other users. You can delete your plants and progress at any time from your account. See our Privacy Policy.

11. Intellectual property

All content in the Service, including lessons, text, illustrations, the Sprig character and software, belongs to us or our licensors. We grant you a personal, non-transferable, non-exclusive license to use the Service for personal, non-commercial purposes while your subscription is active.

12. Limitation of liability

To the maximum extent permitted by law, the Service is provided "as is", and we are not liable for indirect, incidental or consequential damages, or for any injury, illness, damage or loss arising from reliance on identifications, care or safety information. Our total liability is limited to the amount you paid us in the 12 months before the claim. Nothing in these Terms limits liability that cannot be limited by law.

13. Termination and changes

We may suspend or end your access if you breach these Terms. We may update these Terms; if a change is material, we will notify you by email or in the app before it takes effect.

14. Contact

Scalero LTD, Levi Eshkol 100, Tel Aviv, Israel. Email: support@leafwho.com.